Payjoy Cash & Credit App

The best way for underbanked/unbanked households to have access to cash loans with low interest rates and flexible payment options with you when you need it. Making it easy, fast and affordable to have cash at your disposal, without so much paperwork.


Industries

Travel

Date

January 2023

My Role

My Role

Lead UX designer

Lead UX designer

XFN Team

XFN Team

Product Owner, Data Analyst, Researcher, Full Stack Engineer

Product Owner, Data Analyst, Researcher, Full Stack Engineer

Industry

Fintech

Duration

7 Months

Industry

Healthcare

Duration

8 Months

Context

An “underbanked” household is one that has a bank account but lacks adequate access to other traditional financial services, such as credit and loans.

They seek expensive and risky cash/credit alternative financing services outside of their bank like rent-to-own, payday and auto title loans ,check cashing services, money orders and pawn shop loans etc.

Mexico has the 7th largest underbanked market in the world and the largest in Latin America with 30% of Mexico's population lacking formal banking products.

Problem

Many households in Latin America, South Asia and Africa who are underbanked (eg: lower-income households, less-educated households, etc) find it difficult to have convenient access to cash loans at affordable rates without any credit history, leading to time-consuming, complex and costly loan terms.

Solution

Payjoy Cash App makes it easy to get instant cash loans at affordable interest rates with easy money withdrawals and flexible repayment methods all from the convenience of a single mobile app.

Design Approach

Design Approach

Goals & Objectives

Goals &

Objectives

▸ Provide high-quality but simple experience to apply for cash loans via mobile app

▸ Ensure loan request application process is fast and instant, along with convenient ways to withdraw cash for unbanked/underbanked users.

Provide easy way to repay back loan with multiple repayment methods including direct cash repayment to wire transfers.

▸ Provide high-quality but simple experience to apply for cash loans via mobile app

▸ Ensure loan request application process is fast and instant, along with convenient ways to withdraw cash for unbanked/underbanked users.

Provide easy way to repay back loan with multiple repayment methods including direct cash repayment to wire transfers.

Project Timeline

Market

research

Defining the product strategy

The overall strategy for Payjoy Cash app is around enabling a product ecosystem to take micro loans easily. Payjoy makes money from each loan taken and successful payback. We want to have the strategy centered around app installs and repeated cash/credit loans for various needs

The overall strategy for Payjoy Cash app is around enabling a product ecosystem to take micro loans easily. Payjoy makes money from each loan taken and successful payback. We want to have the strategy centered around app installs and repeated cash/credit loans for various needs

Payjoy & User

Challenges

Payjoy & User Challenges

▸ Majority of the unbanked simply don’t see the need for a bank account which has made customer acquisition hard and expensive for both fintechs and traditional banks.

▸ Legacy bank infrastructure and business practices make formal bank accounts prohibitively expensive for poor households who can’t maintain minimum balances.

▸ Banking sector has little incentive to cater to low-income segment

▸ Mexico & Latin America has lagged in adoption of digital payments and mobile banking

▸ Majority of the unbanked simply don’t see the need for a bank account which has made customer acquisition hard and expensive for both fintechs and traditional banks.

▸ Legacy bank infrastructure and business practices make formal bank accounts prohibitively expensive for poor households who can’t maintain minimum balances.

▸ Banking sector has little incentive to cater to low-income segment

▸ Mexico & Latin America has lagged in adoption of digital payments and mobile banking

Market Research

Market Research

Market research

Analyzing the Competitors

Analyzing the

Competitors

Designing for our users

Designing for our

personas

Designing the product flows

Designing for our

personas

Low Fidelity Wireframes

Low Fidelity Wireframes

Final Design Solutions

Final Design Solutions

Extra attention to detailed development

Extra attention to detailed development

User success stories

"My husband and I wanted to start a business for a long time, but we didn't have enough capital. With PayJoy Credit Line we can fulfill our dream" - Marella, 32

"PayJoy Cash has been an godsend to keep my auto accessories business growing. It offers convenient and accessible payment options, but above all, the process is very fast" - Hector, 52

My Reflections

Working on this product has been challenging but fulfilling experience. I had to design a complex product ecosystem for developing regions and collaborating with many teams across the company.

I developed the skill of patience and endurance in this process and maintining close contact with dozens of stakeholders

Working on this product has been challenging but fulfilling experience. I had to design a complex product ecosystem for developing regions and collaborating with many teams across the company.

I developed the skill of patience and endurance in this process and maintining close contact with dozens of stakeholders

I specialize in crafting exceptional digital experiences to help the users achieve their goals.

Crafted with love by Mayuri

I specialize in crafting exceptional digital experiences to help the users achieve their goals.

Crafted with love by Mayuri

I specialize in crafting exceptional digital experiences to help the users achieve their goals.

Crafted with love by Mayuri